Frequently Asked Questions

Find answers to common questions about Portal One. If you don't see your question here, feel free to contact us!

General & Getting Started

Do I need to know how to code to use Portal One?

No coding required! Portal One is built for everyone. Our intuitive interface allows you to set up, manage, and automate your AI agents without writing a single line of code.

What kind of user is Portal One best for?

Portal One is designed for a wide range of users, from solo entrepreneurs and small teams wanting to automate tasks, to digital agencies managing client AI workflows, to larger organizations looking for secure and controllable AI agent orchestration. If you want to leverage AI agents with human oversight and flexible integrations, Portal One is for you.

How do I sign up or get started with Portal One?

Getting started is easy! Visit our website at portal.one and look for the "Get Started Now" button. The process is quick, and you'll be on your way to commanding your AI agents.

Why is Portal One a paid service? What do the fees cover?

Portal One is a powerful platform that requires significant infrastructure and ongoing development to provide you with a secure, reliable, and feature-rich AI agent command center. Our subscription fees cover:

• Cloud Infrastructure Costs: This includes the compute power needed to run the Portal One platform itself, orchestrate your AI agents, manage complex scheduling, and securely store your configurations and workflow data in the cloud (leveraging robust services like Google Cloud Platform).
• Platform Development & Maintenance: We are continuously working to enhance Portal One with new features, improve existing ones, ensure compatibility with the latest AI advancements, and maintain a high level of performance and security.
• Dedicated Support: Our fees also help us provide you with access to support resources and documentation.

It's important to note that Portal One operates on a "Bring Your Own Keys" (BYOK) model for LLM access. This means you pay LLM providers (like OpenAI, Anthropic, etc.) directly for your AI model usage. Our fee is specifically for the value, control, automation, and security that the Portal One platform provides on top of those services. We believe this offers the best combination of flexibility, transparency, and power.

Is there a free trial or a demo available?

Yes! There is a free tier with limited resources that gives you access to everything that Portal One has to offer. Upgrade when you feel comfortable, or when you run out of resources on the free tier.

AI Agents & Workflows

How does the approval system work?

Portal One's human-in-the-loop approval system ensures you're always in command. Review and approve (or deny) any AI agent action before it's executed. Customize approval workflows for specific tasks and benefit from a transparent audit trail for full accountability.

What scheduling options are available?

Portal One offers highly flexible scheduling. Configure your AI agents to run by the minute, hour, day, week, month, or year. These scheduled triggers can automatically initiate complex, multi-agent workflows, putting your operations on autopilot.

Can I create workflows that involve multiple AI agents?

Yes! Portal One is designed for orchestrating tasks across multiple AI agents. You can build synergistic AI teams where agents can collaborate or delegate tasks to achieve complex objectives.

Can AI agents delegate tasks to each other?

Yes, within the workflows you design in Portal One, you can configure agents to delegate specific sub-tasks to other specialized agents, enabling more sophisticated automation.

What happens if an agent encounters an error in a workflow?

Portal One provides logging and monitoring capabilities. If an agent encounters an error, you'll be able to review the conversation history or approved tool calls to understand the issue. Depending on the workflow design, you can set up notifications or fallback steps using other AI agents.

LLMs & API Keys

Can I use my own API keys for LLM providers?

Absolutely. Portal One champions a "bring your own keys" (BYOK) approach. Connect your API keys from 50+ leading LLM providers (like OpenAI, Anthropic, Google) to maintain full control over your data, usage, and costs.

Can I use multiple LLM providers at once?

Yes! With Portal One, you can connect, manage, and utilize multiple LLM providers simultaneously. This allows you to assign the best AI model for each specific agent task, optimizing performance and cost.

Which LLM providers are supported?

Portal One supports connections to over 50+ leading LLM providers, including major ones like OpenAI (GPT models), Anthropic (Claude models), Google (Gemini models), and many others. Our aim is to give you maximum flexibility.

Who is responsible for the costs associated with LLM API usage?

You are. By using your own API keys (BYOK), you maintain a direct relationship with the LLM providers. All usage costs are billed directly to you by the provider, giving you full transparency and control over your expenditure.

MCP Server Integration

Can I connect my own MCP server?

Yes, you can. Portal One fully supports a "bring your own MCP server" (BYOMCPS) model. Connect your AI agents to any public or private MCP server to unlock precisely the integrations and capabilities your unique workflows demand.

What are the benefits of connecting an MCP server?

Connecting to an MCP (Model Context Protocol) server vastly expands your AI agents' capabilities by allowing them to integrate with a wide array of tools, data sources, and external services through the 4,000+ open-source MCP servers available. This means more powerful and versatile automations.

Are there any restrictions on the MCP servers I can connect?

Portal One is designed to be flexible. You can connect to any MCP server that you have the URL and necessary access credentials for, whether it's a publicly available server or one you host privately.

Security & Data Privacy

How does Portal One keep my data secure?

Your data security is paramount at Portal One. We employ robust security measures:

• Secure Infrastructure: Built on Google Cloud Platform (GCP) leveraging Firestore for its proven security.
• End-to-End Encryption: Your data is encrypted both at rest and in transit.
• Strict Privacy: We never share your data with third parties or use it for training any AI models.
• Full Control: Your information remains private, secure, and entirely under your management.
• BYOK/BYOMCPS: Your API keys and MCP servers remain your own, managed by you.

Will Portal One ever use my data for training AI models?

No, absolutely not. Your data, your prompts, and any information processed through your connected LLM keys or MCP servers are yours alone. We do not use your data for training any AI models.

Who owns the intellectual property created by AI agents using Portal One?

You do. Any content, code, or other outputs generated by AI agents operating under your direction and using your connected services through Portal One are considered your intellectual property, subject to the terms of the respective LLM providers you use.

Support & Troubleshooting

What kind of support do you offer if I have questions or issues?

We offer comprehensive support options, including documentation, a knowledge base, and direct support channels. Please check our website's "Support" section for details on how to get assistance.

Where can I find documentation or tutorials?

Portal One provides documentation, guides, and tutorials to help you get the most out of the platform. You can usually find these resources linked from our main website, in the "Articles" or "Docs" section.