Support & Community

Welcome to the Portal One Support & Community Hub!

We're thrilled to have you on board. To help you quickly find answers and get the most out of Portal One, please explore our self-service resources first.

Getting Started & FAQs

Your first stop for mastering Portal One and finding quick answers!

Getting Started: Your comprehensive guide with step-by-step instructions to quickly set up, configure, and master Portal One. Learn how to connect your LLM keys, orchestrate tasks, and automate workflows.
Frequently Asked Questions: Find answers to common questions about Portal One's features, including human oversight, MCP server integration, agent scheduling, and managing your LLM providers.

Common Issues & Quick Fixes

Before reaching out, check if your issue is listed here:

Issue: "Invalid API Key" error when chatting with an agent.
- Solution: Double-check you have set the required key in your workspace settings (or in the agent's settings). Ensure the key is active and has the correct permissions on your provider's dashboard (e.g., OpenAI, Anthropic, Google).
Issue: Scheduled agent tasks are not running.
- Solution: Verify your scheduling settings within Portal One. Ensure the agent is enabled, the schedule is correctly configured (time, frequency), and that any necessary LLM keys or MCP server connections for that agent are active and valid.
Issue: Actions are not appearing in the approval queue.
- Solution: Confirm that "Auto Approve" is not enabled for the specific tool. Check the agent's config for the tool, and check it's instructions to ensure it's designed to propose actions.

(We'll continue to update this section with more common solutions!)

Still Need Help? Contact Support

If you've explored our Getting Started Guide, FAQs, and Common Issues sections and still can't find what you need, we're here to help!

Please email us at: support@portal.one

Our typical response time is within 24-48 business hours (Monday - Friday).

To help us resolve your issue as quickly as possible, please include the following in your email:

A clear and descriptive subject line.
A detailed description of the problem or the question you have.
Steps you've already taken to try and solve the issue (including checking our FAQs and guides).
Screenshots or screen recordings if they help illustrate the problem.

Example of a helpful support email:

Subject: Issue: Agent Not Triggering on Schedule - Project "Alpha"

Hi Portal One Support,

I'm having trouble with an agent in my "Alpha" project that isn't triggering according to its set schedule.

I've configured it to run daily at 9 AM, but it hasn't run for the past two days.
I've already checked:
- The "AI on Autopilot: Smart Scheduling" section in the FAQ.
- Ensured the agent is enabled in Portal One.
- Verified my LLM API key for this agent is active and working.
- Confirmed the system clock on my end is correct.

Could you please help me understand what might be going wrong?

Thanks,
[Your Name]
[Your Portal One Account Email, if different]

Your experience and insights are incredibly valuable to us! We're building Portal One to empower you, and your feedback directly shapes its future.

Have a feature request?
Found a clever way to automate a complex workflow?
Want to share a success story of how Portal One helped you?

Please send your thoughts, suggestions, and stories to: support@portal.one

We're excited to hear how you're using Portal One to command your AI future!

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Support & Community